In this video, we provide an overview of our ticketing system, explaining how it works and its key features. We demonstrate how to store licenses, qualifications, and other documents in the system, as well as how to use the matrix to filter employees based on specific tickets. We also show how to export the matrix and discuss the ticket admin screen for more detailed views. Additionally, we explain how to add new ticket categories and types, request tickets from employees, and approve or decline uploaded tickets. Watch this video to learn more about our ticketing system and its functionalities.